Refund policy

Change of mind. Unopened products in their original sealed packaging can be returned within 30 days of delivery for a refund of the product price. For hygiene reasons we cannot accept opened lash, adhesive or eye-area products for change of mind. Return shipping for change of mind is paid by you.

Faulty or not as described. If a product is faulty, damaged, not as described or not fit for its purpose, contact us with your order number and a photo. We will repair, replace or refund it as your consumer rights require, and we pay the return shipping. This applies to opened products too.

New Zealand. Our products come with guarantees under the Consumer Guarantees Act 1993 that cannot be excluded.

Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Refunds go back to the original payment method within 5 business days of the return reaching us. Afterpay refunds are returned to your Afterpay account.

How to return: email info@ashleyallen.co.nz with your order number. We reply within one business day with the return address and steps.